Support report · September
Where our tickets come from
12,480 tickets last month. Most of them were avoidable.
September at a glance
12.5ktickets opened
3.4hmedian first reply
41%about billing or login
Illustrative data
Billing and login lead the list
Illustrative data · tickets by tag
Most arrive by email
Illustrative data · share of tickets by channel
Volume spikes after every invoice run
Illustrative data · switch views above
Self-serve fixes stop a third of them
Illustrative data
Fix billing emails first
Clearer invoices and a login help link could remove 3,000 tickets a month.